Terms and Conditions

GetGud Casino is operated by Kickr Games Pty Ltd (“GetGud,” “we,” “us,” or “our”). These site terms explain the main rules that apply when you access or use our website, mobile experiences, player account, games, promotions, and related services (together, the “Services”).

By visiting, registering, purchasing Coins, playing, or redeeming, you agree to follow these conditions of use. If you do not agree, please do not use the Services. The goal here is clarity and fairness so you know what to expect from GetGud, and what we expect from you.

Who Can Use GetGud (Adults Only, Location Matters)

GetGud is intended for adults only. You must be at least 21 years old, and you must meet the legal age requirement for interactive gaming where you are located.

It is your responsibility to make sure using our Services is lawful in your jurisdiction. We may restrict or block access in certain locations, including in states where GetGud is not available. At the time of writing, access is restricted in Arizona, Iowa, Louisiana, Michigan, and South Carolina.

We may use location checks and other tools to support these rules. If we cannot confirm your eligibility, we may limit features like purchases or redemptions until it is resolved.

Account Sign-Up Basics (Keep It Accurate)

To use key features, you will need to create a player account. When you register, you agree that:

• The information you provide is true, accurate, and kept up to date.
• Your account is registered in your own legal name.
• You will not create more accounts than we allow, and you will not use an account to act for someone else.

If your details change, update them as soon as possible. Incorrect information can delay support, payments, and redemptions, and it can lead to account restrictions if it prevents us from completing required checks.

Identity Checks and Verification (KYC)

To protect players, prevent fraud, and meet legal and compliance obligations, we may ask you to verify information about your account. This can include verifying your age, identity, address, and ownership of your payment method.

Verification may be required before you can redeem, and it may also be required when you request certain account changes, when your activity triggers security review, or when we need to confirm eligibility based on your location. Our verification process may request details such as your full name, address, and the last four digits of your Social Security number. In some cases, we may also request additional information or documents.

If verification cannot be completed within a reasonable time, we may limit purchases, gameplay, or redemption features until the issue is resolved.

Your Account, Your Responsibility

You are responsible for keeping your login details private and secure. Any activity that happens through your account is treated as authorized by you, unless we determine account compromise based on our review.

Player accounts are personal. You may not:

• Share your account, transfer it, sell it, or allow anyone else to use it
• Use another player’s account, even with their permission
• Attempt to access parts of the Services you are not authorized to use

If you think someone else has accessed your account, contact us as soon as possible so we can help secure it.

Coins, Purchases, Redemptions, and Your Balance

GetGud uses a coin-based system. Coins may be available through free offers (such as sign-up or daily bonuses) and through optional purchases. Coins may be redeemable where permitted, subject to eligibility and verification.

Payment methods, processing times, and availability may change based on your location, device, and provider requirements. Common purchase methods may include Visa, MasterCard, Discover, Apple Pay, and online bank transfer, but we do not guarantee every method will be available at all times.

Redemptions are subject to review. Before approving a redemption, we may apply reasonable checks to confirm eligibility, verification status, payment method ownership, and compliance with these platform rules. We may also request that you correct account details to match verification requirements.

Additional redemption conditions may apply, including:

• Minimum redemption amounts
• Daily redemption limits (for example, up to 1,000 Coins per day)
• Processing times (redemptions may take up to 10 days)
• Fees charged by payment providers or networks (for example, a 1% fee on Venmo redemptions)

If we identify a clear error affecting your balance, a game result, a purchase, or a redemption, we may correct it in a reasonable way, including adjusting balances to reflect what should have occurred.

Bonus Offers and Promo Rules (Read the Specific Terms)

From time to time, GetGud may offer bonuses or promotions. For example, you may receive 3 Coins free after sign-up and email verification, and you may see limited-time purchase boosts or referral offers.

All promotions can have their own bonus terms, which may include:

• Eligibility requirements and location restrictions
• Time limits to claim or use a bonus
• Playthrough or wagering requirements (for example, a 1x playthrough on bonus Coins)
• Game or feature restrictions
• Maximum conversion, redemption, or withdrawal rules where applicable

If there is a conflict between these general site terms and the specific promotion terms, the promotion terms will control for that offer. We may change, pause, or end promotions at any time, and we may remove an offer if we reasonably believe it is being misused.

Game Access and Service Availability (What You Can Expect)

We work to keep the Services running smoothly, but we cannot promise uninterrupted access or that every game or feature will always be available. Availability can change due to maintenance, software updates, device compatibility, provider outages, location restrictions, or technical issues.

GetGud focuses on skill-based arcade gameplay and player-versus-player formats, and it is not a traditional online casino with standard slots, table games, live dealer games, or jackpot games. Game outcomes may depend on skill, competition, matchmaking, and other game design factors rather than a traditional return to player model.

We may add, remove, suspend, or limit games, features, promotions, or parts of the Services at any time.

Fair Play Standards (No Shortcuts, No Abuse)

Using GetGud means playing in good faith. You agree not to use the Services for unlawful purposes or to gain an unfair advantage.

Prohibited behavior includes:

• Fraud, attempted fraud, or using false or misleading information
• Collusion with other players, or coordinated play intended to manipulate outcomes
• Chargeback abuse, payment disputes made in bad faith, or attempts to reverse legitimate transactions
• Bonus abuse, including exploiting promotions in ways that violate offer intent or terms
• Using bots, scripts, automation, or unauthorized software
• Attempting to hack, interfere with, or reverse engineer the Services, games, or systems
• Allowing another person to access or use your account

If something looks off, we may ask questions and request supporting information. That is part of keeping play fair and protecting the platform.

When We May Limit Access, Suspend Features, or Close an Account

We may refuse service, restrict features, suspend bonuses or redemptions, or close an account when we reasonably believe:

• These site terms or any promotion terms were breached
• Verification is incomplete, inaccurate, or fails
• There is suspected fraud, abuse, or security risk
• We must do so to comply with legal or regulatory obligations
• Your activity threatens the fairness, balance, or security of the Services

When possible, we aim to handle reviews in a practical, player-friendly way. In some cases, we may freeze transactions during review to protect you, other players, and the integrity of the platform.

Errors, Glitches, and Technical Problems (How We Handle Them)

Sometimes things go wrong - a display may be incorrect, a game session may be interrupted, a bonus may be applied incorrectly, or a balance may not update as expected.

If an obvious mistake or technical error occurs, we reserve the right to correct it and to address the impact in a fair and reasonable way. This may include voiding results that were clearly caused by a malfunction, correcting balances, or removing incorrectly issued bonuses.

If you notice an issue, contact support as soon as you can, and include details like the game name, date and time, and what you saw on your screen.

Responsible Gaming Comes First

GetGud is meant to be entertainment. It is not a way to make money, and outcomes are never guaranteed.

If you feel like play is no longer in balance, we encourage you to take a break and reach out for support. Account safeguards, time-outs, and other responsible gaming steps may be available by request through our support channels.

Intellectual Property (Respect the Platform)

The GetGud website, app design, branding, text, graphics, and software elements are owned by Kickr Games Pty Ltd or licensed to us. You may use the Services for personal, non-commercial entertainment only.

You may not copy, reproduce, republish, distribute, or commercially exploit any part of the Services without our written permission, except where the law allows it.

Third-Party Providers and Linked Services

Some parts of the Services rely on third-party providers, including game studios, payment processors, and technical service partners. Their tools may be subject to availability, maintenance, and operational limits outside our direct control.

If we link to third-party websites or services, those are provided for convenience. We do not control third-party content, and your use of it may be governed by that third party’s terms.

Limits of Our Responsibility (Reasonable Liability Boundaries)

We take security and service quality seriously, but you use the Services at your own risk. To the extent permitted by law, GetGud is not responsible for losses or damages caused by:

• Service interruptions, delays, maintenance, or technical failures
• Device issues, unsupported browsers, or internet connectivity problems
• Player mistakes, including sending incorrect payment details
• Third-party outages or payment provider failures
• Unauthorized access resulting from your failure to protect login information
• Events outside our reasonable control (such as major network disruptions)

Nothing in these terms limits rights that cannot be limited under applicable law.

“As Is” and “As Available” (No Guarantees)

The Services are provided on an “as is” and “as available” basis. While we work to keep things stable, we cannot guarantee continuous availability, uninterrupted access, or error-free operation at all times.

Updates to These Terms

We may update these site terms from time to time to reflect changes in the Services, security practices, legal requirements, or operational needs. The latest version posted on the website applies from the date it is published, unless we state otherwise.

We recommend checking this page occasionally, especially before making a purchase, joining a promotion, or redeeming.

Related Policies You Should Review

These site terms work alongside other policies and notices posted on the GetGud website. Depending on how you use the Services, you may also want to review:

• Our Privacy Policy
• Our Responsible Gaming information
• Promotion-specific bonus terms shown within each offer
• Any published AML and KYC guidance
• Any Cookie Policy or similar tracking notice, where applicable

Contact GetGud Support

If you have questions about these conditions of use, your account, verification, purchases, or redemptions, contact our support team through our official channels:

• Email: support@getgud.win
• FAQ and ticket support via our help center on the website

These terms are here to keep expectations clear, protect players, and support fair, secure gameplay. By continuing to use GetGud, you confirm you understand and accept the current version of these service terms.